What are the strategic priorities of financial services companies? How do these strategic priorities translate into technology choices? Are all financial services companies moving at the same pace on their digital transformation journey? You will find the answers to these questions in a commissioned study conducted by Forrester Consulting on behalf of TrustBuilder.
While all financial service companies are digitizing their products and services, and improve their customer experience, some organizations are ahead of the curve and are connecting to third-party solutions, building digital ecosystems and exploring new business models to monetize these ecosystems. Based on these findings, TrustBuilder developed a Maturity Model
This study discusses: